Appeals Procedure

The purpose of an appeals procedure is to ensure that every learner who is not satisfied with the outcome of an assessment decision has the right to appeal against the decision that has been made.


The appeals procedure applies to any learner following completion of an Active IQ qualification at 3Pillars and provides learners with a formal route to appeal against a decision.


3Pillars learners will be assessed against Active IQ published criteria and by assessors who must hold or be working towards any of the following:


  • Level 3 Award in Education and Training (RCF) or

  • Level 3 Award in Understanding the Principles and Practices of Assessment (QCF) or

  • Level 3 Award in Assessing Vocationally Related Achievement (QCF) or

  • Level 3 Award in Assessing Competence in the Work Environment (QCF) or

  • Level 3 Certificate in Assessing Vocational Achievement (QCF), or

  • A1 (previously D32, D33)


In addition 3Pillars will ensure that assessors:

  • Possess a discipline specific qualification equivalent to the qualification being taught

  • Have relevant industry experience

  • Demonstrate active involvement in a process of industry relevant Continued Professional Development during the last two years


All new 3Pillars assessors will be given a clear action plan for achieving the appropriate qualification(s) and should be countersigned by an appropriately qualified individual until the qualification(s) are achieved.


You can make an appeal should you feel that:

  • Your work/examination has been unfairly marked/assessed

  • You were not given sufficient time in which to complete your exam/course work

  • You were not given sufficient warning about an exam/deadline

  • Fellow learners received a different grade for what you feel is the same standard of work.


Please note that this list is not exhaustive, therefore if you wish to appeal due to other reasons please follow the appeal process below.


The appeal procedure to be followed comprises of 4 stages.


Stage 1

  • Learners should first make the appeal through their contact at 3Pillars within 20 working days from the date they were notified of their results or assessment decision. (TIMEFRAME)

  • If the appeal is unresolved, the appeal will progress to stage 2 and be passed onto an external verifier.


Stage 2

  • 3Pillars will contact an external verifier within 20 working days from the outcome of the stage 1 appeal decision (TIMEFRAME)

  • In the event that an external verifier is not present, or unable to resolve the issue, the appeal will progress to stage 3.


Stage 3

  • The learner should make a written appeal directly to Active IQ’s Head of Quality Assurance

  • The head of quality assurance will investigate the matter thoroughly and respond within 14 working days


Stage 4

  • The learner will be offered a formal appeals hearing (COST) which will be conducted within 6 weeks by the appeals panel, comprising of:

    • An independent appeals board member

    • Director of Quality and Standards

    • Head of Quality Assurance

    • A senior management representative from 3Pillars

    • A chairperson employed by the governing body


Throughout the assessment process 3Pillars will comply fully with Active IQ’s policy on reasonable adjustments and special considerations that can be found:


Investigating appeals is very problematic without the presence of impartial evidence. Therefore appeals in the context of live observed assessments will only be considered when accompanied by a suitable video recording.


As a learner of 3Pillars, you will be able to use a video recording as long as it does not adversely affect the assessment process, allows the assessor to carry their role and does not contravene a venue/organisations rules or regulations. The learner must make suitable arrangements to arrange a video operator.


If a medical issue has the potential to affect your performance then it is your responsibility to inform 3Pillars prior to assessment so that an informed decision can be made terms of an appropriate action plan.


Thank you for your contribution and commitment to making our policy work.

© 2019 3Pillars